ktheisendesign@gmail.com

415.786.6412

www.karentheisen.com 

Product Design Leader and Strategist

I am seeking opportunities to apply my knowledge of designing great products in a strategic and rigorous user-centered process to innovative and user-friendly experiences for web, mobile and wearable devices.  

EXPERIENCE

Uber, San Francisco, CA, 10/19 - 4/20

  • UX/UI design for Uber’s storage management service that is used internally by Uber’s engineers. The standards driven design process included user research analysis, UX design, visual design, data visualizations, and iterations with the team.

  • Designed the UX/UI for the storage management service in collaboration with the Product Manager and the engineering team.

  • Designed the portal to conform to Uber’s design system and standards.

Oracle, Redwood City, CA, 7/17 - 7/19

  • UX design for Oracle Management Cloud products including OMC Orchestration, OMC Security and OMC Compliance cloud services. OMC Security design was featured in Larry Ellison’s Security keynote at Oracle OpenWorld 2017.

  • A patent US10579167B1 was issued in 2020 for the Orchestration jobs configuration UI that I designed with the Orchestration team.

UX Consulting, 1/16 - 7/17

  • UX and strategic consulting for a fintech startup CuNexus. Strategy based design from the ground up of cloud based loan offer product for financial institutions for suite of products that had been previously entirely desktop based. Web and mobile design of information architecture, wireframes, and mockups. Design deliverables included site maps, page layouts (web and mobile), dashboards, data visualizations, wizards, and visual design (icons, charts, layout, and typography).

  • UX and strategic consulting for a healthcare genomics startup. Design of core product for web and mobile including strategy, research, requirements gathering, competitive analysis, information architecture, wireframes, and visual design (icons, layout, typography.)

Wells Fargo, 6/14 - 12/15. 

  • Functioned as the design lead for multiple loan products including home mortgage, student loan, and auto loans.

  • Led the design of customer winning enhancements to Make an Appointment and led the design to facilitate the process for customers to get access to targeted product information on the Wells Fargo public web site.

  • Functioned as the Primary Lead on a key home mortgage Agile based initiative to digitize the application and fulfillment process. In this role, I am helping to pave the way for applying Agile based UX processes to products across Wells Fargo lines of business.

  • Participated in usability tests of several products I designed. Made improvements to the designs based on feedback.

  • Expertise spans Apple Watch, phone, tablet and desktop devices.

McKesson, 8/12 - 4/14 

  • Designed the UX for an oncology  MU2 compliant electronic medical record system. Worked with product managers to understand requirements.

  • Trained in Agile methodology by certified Agile coach. Trained on Jira to support designs and sprint development

  • Iterated designs based on user, marketing, product management, and development feedback.

  • Participated in usability testing of designs. Made recommendations based on test results to improve the user experience.

Zen XD Design Agency, 9/11- 8/12

  • User experience design consulting in a variety of industries.

  • Products have included wealth management applications, social media marketing applications, accounting software for motion picture industry, document management technology.

UX Design Consultant, 2006 - 9/11

  • Applied a user-centered design process that included user research (customer interviews, contextual inquiry, tech support feedback, and competitive analysis), heuristic analysis, working with Product Management and usability testing (both formative and summative.) Incorporated the user research and usability findings into the design of brand new user interfaces as well as into the design of next generation UIs for existing products. Deliverables included sketches, wireframes, fully rendered visual designs, usability reports, and design specifications.

  • Designed products for green technology resource management tools, cloud applications, property appraisal web and mobile tools, mobile design tools, and a call center suite. 

  • Designed the user interface for information and graphics intensive tools for accessing and visualizing large datasets. 

  • Clients have included Wealthfront, Cisco, Pfizer, Goldman Sachs, Entertainment Partners, Five9, Clear Capital, Vinq and numerous start-ups.

   

Elastic Technology Inc., San Francisco, CA, 9/05 – 12/07  

  • Designed the interface of an information visualization system, STRETCH, to view and manage large hierarchies. Marketed and licensed STRETCH to several corporations, including Oracle Inc., as well as the Department of Defense.

  • Patented the design. (5,877,775 and 6,259,458) 

  • Tailored the user interface to meet customer requirements.

TECHNICAL SKILLS

Proficient with Sketch, Figma, Invision, Zeplin, Survey Monkey, Adobe Creative Suite, PhotoShop, Illustrator, Premier Pro, Jira, Confluence, Facebook Advertising, Shopify, Omnigraffle, Keynote, PowerPoint, Word, and Excel.

EDUCATION

California College of The Arts

Masters of Fine Arts in Sculpture; San Francisco, CA.

San Francisco State University

Masters of Arts in Instructional Technology; San Francisco, CA.

Virginia Commonwealth University

Bachelor of Fine Arts in 3-D media; Richmond, VA; Graduated Cum Laude.